Exchange and Return Policy

1) The customer has an option period of seven days since receiving the item for exchange, and three days for return.

2) The customer is entitled to a free trial (approximately 2 grams) of incense to check whether the scent is suitable for him. When this amount is exceeded, the entire shortfall will be deducted with the trial value.

3) It is not allowed to take back if the use exceeds 10% of the weight of the stick, or 15 grams, whichever is greater.

4) In order to recover the oil, it is required that it be tested with a point on a cloth, and the oil of agarwood is not recovered, if it exceeds a point, or is placed on the skin. or divided.

5) The customer has the right to replace or return the goods provided that the product remains in good condition, the labels are not removed, and the original packaging is intact and undamaged.

6) Upon return, the customer service is contacted to send the return policy, so that the customer ships the product, and when the product arrives and agrees to the terms, the purchase value is transferred minus the shipping costs back and forth. In all cases (meaning if the shipping was free of charge at the time of purchase, the customer would bear it upon return).

7) Shipping is free of charge in case of exchange or return if the items were sent to the customer with an error, or an effective defect.

8) The orders are sent after entering the value of the order at the Thabat Oud account, and they will be delivered to you according to the method you chose on the site.

9) All orders are shipped and delivered to the customer through shipping companies within three to seven working days to the Kingdom of Saudi Arabia, and it may take longer outside the Kingdom of Saudi Arabia, which varies from country to country, and to know the shipment path, you can track it by the customer through the shipping company.

10) Thibat Al-Oud store seeks to put an accurate description on the sticks and grease, however, it does not guarantee that there will be some errors in the description or weight of the product. .

11) Some pictures and packages in the store may be expressive, or approximate, so that the color, box, or decorations differ from the existing one, but in a small percentage, this should be taken into account.